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Boost and away

Boosting your hot water

A boost heats your water immediately, outside the normal schedule. There are two ways to run one. Boost to target heats until the water reaches the temperature you pick on the slider, then stops on its own. Boost for a set time runs for a duration you choose: 30 minutes, 1 hour, 2 hours, or a custom length up to 4 hours. While a boost runs, the dashboard shows its progress and the time remaining, and you can cancel it at any point. If your tariff is set up, the boost controls show an estimated cost before you start.

Cancelling a boost

Open the boost controls and choose Cancel Boost. Your device returns to whatever your goal or schedule would normally be doing.

Boosts during grid events

If a grid event is active that you have signed up for, your boost may be paused or overridden to support the network. The boost controls state this before you start.

Using away

Away pauses all scheduled heating while you are out, so you do not pay to heat water nobody is using. Your device stays in a safe standby mode rather than switching off. You can set an optional return date when you turn away on, with tomorrow as the earliest choice, or change it later from the away controls. Away stays on until you turn it off.

Frequently asked questions

Why can I not start a boost?

The boost button is unavailable when your device is offline, and/or while away is on. Turn away off first, or wait for the device to reconnect.

Does a boost cost more than scheduled heating?

It uses the same energy, but a boost can run at a more expensive time of day than your goal would have chosen. The cost estimate in the boost controls shows the likely cost before you start.

Does away turn my device off completely?

No. Standby protection keeps the device in a safe minimal state while away is on, and it comes back to normal operation when you turn away off.

What happens if I change settings while my device is offline?

Away changes are queued and apply when the device reconnects. The away controls show a note when this is the case.